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Refund and Returns Policy

We want you to love your order from Naturekind Ltd!

Change of Mind:
You can cancel most online orders within 14 days of receiving your items. Just contact us via the contact form to arrange a return. Some items can’t be returned for hygiene reasons once opened (e.g., opened dry fish food) or if they’re custom-made.

Faulty or Incorrect Items:
If your item is damaged, faulty, or not as described, contact us immediately. We’ll offer a replacement, repair, or refund.

Returns:

  • Keep items in original packaging and in good condition.

  • Return postage is usually your responsibility unless the item is faulty or incorrect.

Refunds:

  • We’ll refund you within 14 days of receiving the returned item.

  • Refunds are made using the original payment method.

Need help? visit the Contact Us page and send us your enquiry via the contact form.